Case study

A handover that outlives the roof repair visits project

When it comes to roof repair visits, the team operates the site from its own reference document. Updates no longer wait on anyone's memory or calendar.

Client
Storm damage roof repair specialists
Region
Columbia, South Carolina
Team
10 staff; one locally managed operation
Build window
25 working days from content approval

Where the site started

The starting point

Earlier projects had delivered pages and departed. Routine questions about maintaining roof repair visits content depended on people who no longer answered email.

What it was costing the team

With roof repair visits, staff were unsure how to request an update, test a form or establish who had approved a change. Routine website tasks stalled whenever the usual contact was away.

What we built

Alongside the site, the team received a page inventory, maintenance instructions, contact details and a guided check of the route to a site visit discussion with the roofing office. Responsibility for inspection steps and the areas served is assigned to a named owner with a backup.

The parts of the build

  • Page inventory
  • Maintenance notes
  • Backup reviewer
  • Form check instructions
  • Support contacts

25 working days, start to handover

25 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The clock starts when the storm damage roof repair specialists signs off the wording, not at the first call.

  2. The build

    Built to the approved content

    Page inventory and maintenance notes, built against the wording the team had already approved.

  3. Before launch

    Staff review

    The business's own staff review the work before anything goes live.

  4. Day 25

    Handover

    Live on the site, checked by the team, and handed over.

What changed

When it comes to roof repair visits, the team operates the site from its own reference document. Updates no longer wait on anyone's memory or calendar.

Book a demo
Good roof repair visits pages matter; knowing how to maintain them matters more. The handover lets anyone here pick it up.
Anna LintonJob bookings administrator, storm damage roof repair specialists, Columbia, South Carolina

Questions about this build

How long did this build take?

25 working days after content approval, including staff review and handover. On a new site, each plan sets its own launch window from the onboarding call: 7 days on Deck, 10 days on Ridge, 15 days on Peak.

Which plan includes this kind of work?

Every plan. Deck, Ridge and Peak all carry the features this build used. Plans start at $127 a month, with the $697 build fee invoiced only after the site is live.

Why is the business not named?

On purpose. The client is described as a storm damage roof repair specialists in Columbia, South Carolina (10 staff; one locally managed operation). We never publish a client's business name, logo or web address in a case study; the quote carries the name and role of the person who said it.

Could the same thing be set up on my roofing site?

If it fits how your office works, yes. The parts used here (page inventory, maintenance notes, backup reviewer, form check instructions, support contacts) are built around your own services, towns and wording, not copied from another client. A demo walks through what it would look like for your business before you commit to anything.

Want this fixed on your site?

A live walk-through of the site you would get, in about 30 minutes. Plans from $127 a month, the $697 build fee invoiced only after launch.